Terms and Conditions

Elmore Electric, Inc. & Elmore Heating & Air
Effective Date: 7/24/26

Our Commitment

At Elmore Electric, Inc. and Elmore Heating & Air (“Company”), we strive to provide quality workmanship, honest communication, and professional service. These Terms & Conditions are intended to clearly define the responsibilities of both the Company and the Customer so every project proceeds smoothly and fairly. By requesting service, approving an estimate (verbally, electronically, in writing, or by authorizing work to begin), accepting services, or making payment, Customer agrees to these Terms & Conditions.

1. Estimates

Estimates are based solely on the work specifically described. Any labor, materials, equipment, permits, or services not specifically included are excluded unless authorized by written change order or other written approval. Estimates are valid for thirty (30) days unless otherwise stated and are subject to changes in labor costs, material pricing, tariffs, taxes, manufacturer pricing, and product availability.

2. Additional Work & Existing Conditions

Additional charges may apply for:
• Concealed or unforeseen conditions
• Existing code violations
• Hidden damage
• Unsafe existing installations
• Structural deficiencies
• Customer-requested changes
• Utility company requirements
• Government or inspection requirements
• Additional trips requested by Customer
• Delays outside the Company’s control

The Company is not responsible for defects, deterioration, code violations, or unsafe conditions existing prior to commencement of work. If such conditions are discovered, additional repairs may be recommended and billed separately.

3. Deposits & Progress Billing

Unless otherwise agreed, a deposit may be required before work begins. The Company reserves the right to issue progress invoices as work progresses or on projects extending beyond normal billing cycles. Invoices are due according to the payment terms shown on the invoice..

4. Payment Terms

Payment is due within ten (10) days of the invoice date unless otherwise stated. Past-due balances may be assessed a finance charge of 2% per month (24% annually) on the unpaid balance. Payments received may be applied first to finance charges and collection costs, then to the oldest outstanding invoices.

5. Collection Costs

Customer agrees to pay all reasonable costs incurred in collecting delinquent accounts, including:
• Collection agency fees
• Attorney fees
• Court costs
• Filing fees
• Interest
• Other reasonable collection expenses permitted by law

The Company reserves the right to suspend work, refuse future service, or require advance payment on delinquent accounts.

6. Insurance Claims

If work is performed in connection with an insurance claim, Customer remains solely responsible for payment.
Customer’s obligation to pay the Company is not contingent upon receipt of insurance proceeds.
The Company does not guarantee insurance coverage or reimbursement.

7. Customer Responsibilities

Customer agrees to:
• Provide safe and reasonable access to the work area.
• Secure pets.
• Maintain a safe work environment.
• Obtain necessary permission from property owners if applicable.
• Remove or protect valuable and fragile personal property when practical.
Additional trips, delays, downtime, or rescheduling caused by Customer may result in additional charges.

8. Materials & Equipment

Special-order, custom-order, and non-returnable materials are non-refundable once ordered. The Company reserves the right to substitute equivalent products when necessary due to manufacturer discontinuation or supply shortages. The Company is not responsible for the quality, compatibility, performance, warranty, or failure of materials or equipment supplied by the Customer. Labor to install, troubleshoot, remove, or replace customer-supplied equipment is billable.

9. Scheduling & Customer Delays

Project schedules are estimates only. Weather, inspections, utility companies, permitting, material shortages, emergencies, and other events beyond the Company’s reasonable control may affect scheduling. If work is delayed by the Customer for more than thirty (30) days after acceptance of the estimate, the Company reserves the right to revise pricing, reschedule the work, or require an additional deposit based upon current labor and material costs.

10. Underground Utilities

The Company will contact JULIE (811) when required by law. Customer is responsible for identifying privately owned underground utilities or structures not marked through JULIE, including private electrical lines, irrigation systems, invisible fencing, landscape lighting, septic systems, private gas lines, and similar facilities. The Company is not responsible for damage to unmarked private underground utilities.

11. Hazardous Materials

Unless specifically stated otherwise, the Company does not inspect for, identify, remove, or remediate asbestos, mold, lead-based paint, silica, contaminated soil, hazardous waste, or other hazardous materials. Discovery of hazardous materials may require suspension of work and additional charges.

12. Electronic Communications & Approvals

Customer agrees that approvals, change orders, authorizations, and other communications made by telephone, email, text message, electronic signature, customer portal, or other electronic means are valid and legally binding to the extent permitted by law.

13. Photos & Documentation

The Company may photograph or video the work area, equipment, and completed work for documentation, warranty, quality control, training, insurance, and record keeping purposes. Photographs of completed work may also be used for marketing or educational purposes provided they do not identify the Customer without permission.

14. Cancellation

Orders canceled after materials have been purchased may be subject to restocking charges, return freight, permit costs, engineering costs, labor already performed, and other costs incurred prior to cancellation.

15. Warranty Claims

Manufacturer warranties apply only to products covered by the manufacturer. Workmanship warranties, if offered, apply only to work performed by the Company and only for the period stated in writing. Warranty claims must be reported promptly. Customer shall provide the Company a reasonable opportunity to inspect and repair any warranty issue before authorizing repairs by others. Unauthorized third-party repairs may void workmanship warranty coverage.

16. Limitation of Liability

To the fullest extent permitted by law, the Company’s liability shall not exceed the amount paid by Customer for the specific work giving rise to the claim.
The Company shall not be liable for indirect, incidental, consequential, or special damages, including loss of use, business interruption, lost profits, or damage caused by conditions beyond the Company’s control, except where prohibited by law.

17. Mechanic’s Lien Rights

The Company reserves all rights and remedies available under Illinois law, including the right to file and enforce a mechanic’s lien for unpaid labor, materials, equipment, or services.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Illinois. Any legal action relating to services provided by the Company shall be brought in a court of competent jurisdiction in Illinois unless otherwise required by law.

19. Privacy

Information provided by Customers will be used only for purposes of providing services, processing payments, communicating regarding projects, warranty administration, and other legitimate business purposes. The Company does not sell Customer personal information to third parties. Additional information regarding website privacy practices may be available in the Company’s Privacy Policy.

20. Entire Agreement

These Terms & Conditions, together with any accepted estimate, proposal, work order, invoice, or written change order, constitute the entire agreement between the Customer and the Company unless otherwise agreed in writing.